Grand Lagoi Hotel Bintan

Hotel staff was super friendly and helpful. Always smiling and being there for you.

The surrounding area (belonging to the hotel) at the back is messy. But the real problem was black tar oil laying on the beach - I know this is not hotel's property but they were not willing (and still aren't) to inform guests about that.

Clean and spacious room

Just a bit old

Great property. Clean, simple yet elegant. Great location,

Food options are very limited. The menu is good but the flavour is only average. Need more local indonesian dishes. Spring rolls were dripping in oil. Pastas were decent. Chicken satay was great.

The staff were reliable, courteous and helpful. Located near the BNBT ferry terminal. Provided complimentary transport to and fro from hotel.Provided a good breakfast.Service and laundry is fast.Toilets come with bidet and exceptionally clean.Spa and massage was convenient

The kids playground can be better maintained.Breakfast could have more variety.Laundry and room service was a little expensive

Location and beach was so clean

Friendliness of the staff

The staff is very friendly,the hotel is clean n it hv international breakfast,but only last day breakfast is not that variation,if compare to weekend breakfast,so far so good ?

NA

Staff are friendly

Poor wifi. It kept dropping so it’s hard for me to work remotely. The gym is just a stationary bike and a weight station. Like 2 equipments?

The property is clean , spacious and close to beach & lake .

Friendly & helpful staff,free shuttle to and fro ,fast check in,room as requested by guest,clean & spacious room,easy taxi booking,in room dining food was superb,near to the Lagoi beach and few nearby restaurant

Aircon in room was a bit problem..Have to call the reception for the aircon problem.Happen to 2 room which i had book.Breakfast not a lot of choice.Entertainment room need to be ugrade so guest feel more enjoyble.

Hotel staff were very welcoming and helpful. Room & facilities were clean & good. Close to the beach and Plaza Lagoi. I received the traditional Indonesian spa treatment from the wellness centre, and it was just the relaxation I was looking for. Afterwards, I went to the Bay which was right across the hotel and so peaceful. Thank you Grand Lagoi for such a wonderful stay!

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Staff polite and friendly

Not much variety for breakfast. Food repeated. Facilities lacking.

Infinity pool and near by beach

Not variety of food available

The restaurant in the hotel was not bad. I had dinner there

Limited amenities and a number were closed Feels like a 2 star hotel

The food and people are pretty nice here. The staff are friendly and helpful.

The shopping mall nearby was closed while I visited there. A bit dull around.

Staff are friendly and nice.There's a beautiful beach nearby.Many varieties for breakfast.

We were not informed when the kitchen caught fire. We found it out only when we smelled strong smoke in our room and went to check at the reception.

Staff and some facilities were good

Most amenities round hotel are closed, only one restaurant, beach is very dirty (bay is great, but too excessive human rubbish) no shuttle to visit other areas, but expensive taxis. Worst was you can’t walk long the beach as nearby beaches are private and not access is permitted. It was like prison

The lake is nice for cycling

Not many amenities. Only 2-3 restaurants or eating place, small supermarket.

The bed was super soft and comfortable. Bed was big and thickkkkkkkkkkkk pillow. 2 Thickness to choose from for us. Some may not be use to the over size head pillow we have Room was big and everything was very cleanBalcony was of a small size but view is as good till the front. Can't see lagoi bay but all is wellHotel gesture for birthday too! Appreciated Level 7 infinity pool has no complains. Just a regular hotel pool no complains as well ! Hotel was very close to ferry terminal, around 10mins free pick up from terminal to hotel all way round

Amenities like the entertainment room can have a refurbishment maybe..Broken glass by the pool table not fixedCue rack dangling 1 sidePlaystation 4 PS4 only had 1 game to playNintendo switch. Can't be switched on hahahaTechnically only pool table is available for everyone staying at the hotel. But overall entertainment was a 5/10Least it had a pool table yay

The staffs are super friendly and helpful. We are family with 2 teenagers, so I booked 2 rooms, hotel staff was kind enough to lock the connecting rooms for me upfront. Have a good stays.

The breakfast was limited choices of foods.

breakfast have many choice ,various food ,average is great just few not so taste but it's ok ,location is great which near Lagio beach ,great swimming pool at 7F ,nice staff ,we had a nice voaction there. thanks a lot